Global Electronic Services Repair Process
Global Electronic Services provides truly in-house comprehensive repair services and solutions for most manufacturers as well as new, refurbished and obsolete equipment. We have a 1-5 day standard turnaround time and free 24-48 hour rush service with true load testing, full function testing and an 18-month in-service warranty on every repair. Any good process is mapped out from start to finish, and our repair process is no different. Review the chart below to see how your repair order moves through our system from start to finish, with quality checks every step of the way.
Our extensive parts department stocks thousands of common failure components as well as those thought to be obsolete. Track the process of your repair through our Secure Customer Repair Portal, where you can also approve, track, view your order history and even pay for your orders. Once you've reviewed our repair process, be sure to request a quote above or ask one of our skill technicians a question. We're standing by to help!
- Received repair logged into system
- Uniquely barcoded
- Tech evaluation completed
- Needed repair parts list produced
- Within 24 hours - customer quote created
- Submitted for customer approval by email and phone call
- Approval received from customer
- Technician assigned to unit
- Unit assembled for repair
- Component level troubleshooting and assessment looks for electronic signatures to determine functionality levels and performance.
- True load testing and simulation stations determine faulty conditions and failure
- Repair is completed
- Additional testing under load conditions ensures peak performance
- Repair sent to cleaning station and then to Quality Assurance
- Suitable cleaners for electronics, degreasing and oil traces are used for a thorough cleaning
- If appropriate, the repair moves to a moisture drying room
- All repairs are prepared to be in a ready state for immediate installation upon customer receipt
- Final pre-ship QA is done by QA personnel
- The repair is prepped for packing
- Packaging determinations, or custom packaging, are made to ensure safe travel based on size, shape and weight of the repair
- The repair is invoiced after shipment and available to view in full detail in the online Secure Customer Portal